Managing On the Edges

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Author: Henry Mintzberg
Author: Henry Mintzberg

Managers generally spend as much time “managing on the edges” – in other words out of their unit, relating to the rest of the organization and to the outside world – as they do inside their unit. Here we consider various roles related to this important work, with the concentration on “buffering”: how to manage the delicate balance of outside forces coming into the unit.

The objectives for this session are to:

  • Appreciate that managing on the edges, is as important to most managers as managing the unit itself
  • Understand the key roles by which managers do this
  • Probe into “buffering”: how managers can better protect their units from outside forces without disconnecting their units from these forces

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